F.A.Q.S- your frequently asked questions answered
Moving tips for our customers
How much will I pay and are there any hidden charges?
- We at TLC REMOVALS keep it very simple. The quotes we provide are for the services you require, there are no hidden charges.
Are you insured?
- Yes all our vehicles are fully insured.
What happens if there is a breakage?
- It’s a rare occurrence – we really are that careful. In the unlikely event of this happening, all breakage claims are dealt with efficiently.
Do you supply packing boxes and packing materials?
- We offer materials required for packing. Our aim is to offer you the best prices. We know that packaging equipment can be very expensive, therefore we aim to find solutions in terms of saving costs.
Can you do my packing?
- Yes, TLC have trained staff who are experienced in packing all items.
Do your staff smoke on the job?
- No, all our staff adhere to a strict code of conduct in respect of behaviour and uniform which includes a non-smoking policy.
What about storage?
- We can provide for extensive storage arrangements; in fact, about 20% of our business involves storage – we offer you the best rates available, whilst providing efficient access.
Pianos: I have a grand piano – does this present any problems?
- Moving pianos is highly specialized; we often move them, which involves considerable expertise and equipment. There will be an extra charge involved.
Estimates: I work late – can you come and see me after hours?
- Yes, we are flexible during both weekdays and weekends.
How many vehicles do you have?
- 8 in total. Our vehicles range from small, medium, and large size vans. We offer long wheel base vans and luton vans which have tail lifts to ensure a safe loading and unloading of your goods.
How many staff do you have?
- 8 in total, all TLC staff are trained removal people with a wealth of experience between them.
What about moving abroad?
- We have moved many happy customers to as far as France, Belgium and Spain.
What happens if you break down?
- All of our vehicles are up-to-date modern stock with impeccable road records, so it’s unlikely. In any case, we are covered by an international breakdown and recovery company and have Care-line insurance available.
